01What is GDPR?
The General Data Protection Regulation (GDPR) is a European Union data-privacy law that took effect on 25 May 2018. It protects the rights of individuals in the EU and European Economic Area (EEA) over their personal data, including the right:
- to be informed about how their data is used
- of access to their data
- to rectification of inaccurate or incomplete data
- to erasure (“the right to be forgotten”)
- to restrict processing
- to data portability
- to object to processing
- not to be subject to a decision based solely on automated processing
02Our commitment
Many of the businesses that build on PristineSend are based in — or send to — the EU. We take our responsibility seriously so that our customers can use PristineSend without compromising the privacy of the people they email or their own compliance obligations.
The specific, binding commitments we make are set out in our Data Processing Agreement (DPA). This page is a plain-language summary that points back to it — the DPA remains the authoritative document.
03Where is PristineSend data stored?
PristineSend’s primary processing operations take place in the United States, and customer data is stored there. Our DPA includes the mechanisms that govern exporting personal data from the EU, UK, and Switzerland to the United States:
- Transfers out of the EEA are made pursuant to the European Commission’s Standard Contractual Clauses (SCCs).
- Transfers out of the UK use the SCCs as amended by the UK Addendum.
- Transfers from Switzerland use the SCCs with the appropriate Swiss adaptations.
- PristineSend has also certified to the EU-U.S. Data Privacy Framework (and the UK Extension).
We apply appropriate technical and organizational measures to protect personal data. For the full transfer terms and security details, see the DPA; for the current list of the third parties that process data on our behalf, see the subprocessors page.
04Exercising your rights and contacting us
If you are in the EU/EEA, you can exercise your data-protection rights — access, rectification, erasure, restriction, portability, objection, and withdrawing consent. Our Privacy Policy explains these rights and how to make a request.
For privacy or GDPR inquiries, email legal@pristinesend.com, or write to us:
PristineSend
7511 Greenwood Ave North Unit 4125, Seattle, WA 98103
Related documents: DPA · Privacy Policy · Terms of Service · Acceptable Use Policy · Subprocessors